TY - BOOK AU - Cahill Kay TI - User generated content and its impact on web-based library services T2 - Chandos information professional SN - 9781843345343 (pbk) U1 - 2:(D65,8(B):71W), P9 PY - 2009/// CY - Oxford PB - Chandos Pub. UK KW - LIBRARY SCIENCE ER -