Rust R T <br/><br/>
E-Service:New Directions in Theory and Practice 
Rust R T; Kan P K 
 - New Delhi  New Delhi, Prentice-Hall  2002 
 - 336p 
<br/><br/><label>ISBN: </label>81-203-2241-X 
<br/><br/><label>Source: </label>Textbook