Nulman P R <br/><br/>
Just Say Yes!: extreme customer service... how to give it!, how to get it! 
Nulman P R 
 - New Delhi  New Delhi, Addison Wesley Longman  2000 
 - 190p 
<br/><br/><label>ISBN: </label>81-7808-223-3 
<br/><br/><label>Source: </label>Textbook