Thurau T H <br/><br/>
Relationshiip Marketing: gaining competitive advantage through customer satisfaction and customer retention 
Thurau T H; Hansen U 
 - New York  New York, Springer  2000 
 - 459p 
<br/><br/><label>ISBN: </label>3-540-66942-6 
<br/><br/><label>Source: </label>Textbook