Brown S A <br/><br/>
Performance Driven CRM:How to Make Your Customer Relationship Management Vision a Reality 
Brown S A; Gulycz M 
 - Ontario  Ontario, John Wiley & Sons  2002 
 - 272p 
<br/><br/><label>ISBN: </label>0-470-83161-8 
<br/><br/><label>Source: </label>Textbook