Deppard J <br/><br/>
Essence of business process re-engineering 
Deppard J; Rowland P 
 - Englewood  Englewood, Prentice-Hall  1995 
 - 266p 
<br/><br/><label>ISBN: </label>0-13-310707-8 
<br/><br/><label>Source: </label>Textbook