Mcdonald Mark <br/><br/>
eProcess edge: creating customer value and business wealth in the internet era 
Mcdonald Mark; Keen Peter 
 - New Delhi  New Delhi, Tata McGraw-Hill  2000 
 - xx,300 
<br/><br/><label>ISBN: </label>0-07-042043-2 
<br/><br/><label>Source: </label>Textbook