Ha Mack <br/><br/>
Customer satisfaction: how to make maximize, measure and the market your company's ulimate product 
Ha Mack; Karp Peter 
 - New York  New York, Amacom  1991 
 - xiv,193 
<br/><br/><label>ISBN: </label>0-8144-7772-0 
<br/><br/><label>Source: </label>Textbook