Ross J.e. <br/><br/>
Total quality Management Text, cases and Readings, 
Ross J.e. 
 - 2nd 
 - London  London, Kogan page  1994 
 - 476p 
<br/><br/><label>ISBN: </label>0 7494 1346 8 
<br/><br/><label>Source: </label>Textbook