Pantgry Sheila <br/><br/>
Complete guide to preparing and implementing service level agreements 
Pantgry Sheila; Giffiths Peter 
 - London  Library Association Pub       1997 
 - 133p.  cm. 
<br/><br/><label>ISBN: </label>1856042391 (pbk) 
<br/><br/><label>Standard No.: </label>23,162 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY SCIENCE
<br/><br/><label>Dewey Class. No.: </label>2:7, N7 (2D)