RAVISHANKER <br/><br/>
Services marketing: The Indian Experience 
RAVISHANKER 
 - Ed 2 
 - New Delhi  New Delhi, Delhi, South Asia Publication  1997 
 - 550p 
<br/><br/><label>ISBN: </label>81-7433-020-8 
<br/><br/><label>Source: </label>Textbook