Juran J M <br/><br/>
Jurans quality hand book 
Juran J M; Godfrey A B 
 - New York  New York, Tata McGraw Hill  1999 
 - 1600p 
<br/><br/><label>ISBN: </label>0-07-034003-X 
<br/><br/><label>Source: </label>Textbook