Fitzsimmons J A <br/><br/>
Service management : operations, strategy and information tehnology 
Fitzsimmons J A; Fitzsimmons M J 
 - 4 
 - USA  USA, Irwin  2004 
 - xviii,587 
<br/><br/><label>ISBN: </label>0-07-121457-7 
<br/><br/><label>Source: </label>Textbook