Cianfrani C A <br/><br/>
ASQ ISO 9000:2000 Handbook 
Cianfrani C A And Others 
 - Wisconsin  Wisconsin, ASQ Quality  2002 
 - 891p 
<br/><br/><label>ISBN: </label>0-87389-522-3 
<br/><br/><label>Source: </label>Textbook