Vavra T G <br/><br/>
Customer satisfaction measurement simplified : step-by-step guide for ISO 9001:2000 certification 
Vavra T G 
 - Wisconsin  Wisconsin, ASQ Quality  2002 
 - 307p 
<br/><br/><label>ISBN: </label>0-87389-500-2 
<br/><br/><label>Source: </label>Textbook