Armistead C <br/><br/>
Managing business processes : BPR and beyond 
Armistead C; Rowland P 
 - New York  New York, John Wiley  1996 
 - 363p 
<br/><br/><label>ISBN: </label>0-471-95490-X 
<br/><br/><label>Source: </label>Textbook