Kock Ned <br/><br/>
System analysis and design fundamentals:A business process redesign approach 
Kock Ned 
 - New Delhi  New Delhi, Sage  2007 
 - xiii,321 
<br/><br/><label>ISBN: </label>1-4129-0585-0 
<br/><br/><label>Source: </label>Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication