Kano Knoriaki <br/><br/>
Guide to TQM in service industries 
Kano Knoriaki 
 - NY  NY, Asian Productivity Organization  1996 
 - 284p 
<br/><br/><label>ISBN: </label>92-833-1129-9 
<br/><br/><label>Source: </label>Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economics