Lipsky DB <br/><br/>
Emerging systems for managing workplace conflict 
Lipsky Db; Seeber Rl 
 - USA  USA, Jossey-Bass  2003 
 - xxiii,406 
<br/><br/><label>ISBN: </label>0-7879-6434-4 
<br/><br/><label>Source: </label>Textbook