Huber M <br/><br/>
From customer retention to a holistic stakeholder management system : living a vision 
Huber M; O'gorman S 
 - Germany  Germany, Springer  2008 
 - 203p 
<br/><br/><label>ISBN: </label>978-3-540-77304-3 
<br/><br/><label>Source: </label>Textbook