Tapping Don Au. <br/><br/>
Value stream managemen for the lean office : eight steps to planning, mapping and sustaining lean improvements in administrative areas 
Tapping Don Au.; Shuker Tom 
 - New York  New York, Productivity  2003 
 - 171p 
<br/><br/><label>ISBN: </label>1-56327246-6 
<br/><br/><label>Source: </label>Textbook