Besterfield D H <br/><br/>
Total quality management 
Besterfield D H And Others 
 - 3 
 - New Delhi  New Delhi, Prentice-Hall  2005 
 - 640p 
<br/><br/><label>ISBN: </label>81-203-2883-3 
<br/><br/><label>Source: </label>Textbook