TY  - BOOK
AU  - Hernon Peter
AU  -  Altman Ellen
TI  - Assessing service quality:  Satisfying the expectations of library customers
SN  - 9788170005766 (hbk)
U1  - 2:7:b6, P9(2D) 
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess Publications India   
KW  - LIBRARY SCIENCE
ER  -