00518nam a2200157Ia 450000500170000000800460001702000180006303700100008104000180009104100130010908400080012210000190013024501080014926000290025785600740028620260120124420.0008  260114s9999    xx            000 0 eng d  a9781839821493  aEBOOK  aCRLbengcCRL  aeng2eng  qCRL  aRebekah Schulz 0aCustomer Development of Effective Performance Indicators in Local and State Level Public Administration  bEmerald Publishingc2021  uhttps://www.emerald.com/insight/publication/doi/10.1108/9781839821486