TY  - BOOK
AU  - Beverly Weed-Schertzer
TI  - Delivering ITSM for Business Maturity
SN  - 9781789732542
PY  - 2019///
PB  - Emerald Publishing
UR  - https://www.emerald.com/insight/publication/doi/10.1108/9781789732511
ER  -