TY  - BOOK
AU  - Wirtz Jochen
TI  - Winning in Service Markets: Success Through People, Technology and Strategy
SN  - 9781944659066
PB  - World Scientific
KW  - Business And Management
UR  - https://www.worldscientific.com/worldscibooks/10.1142/y0002#t=toc
ER  -