TY  - BOOK
AU  -  J. C‚sar F‚lix-Brasdefer; Maria Elena Placencia 
TI  - Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World
SN  - 9781351065382
PB  - Taylor and Francis
UR  - http://www.taylorfrancis.com/books/9781351065382
ER  -