TY  - BOOK
AU  -  Zoe Radnor; David Upton; Nicola Bateman; Ann Esain; Maneesh Kumar; Sharon Williams 
TI  - Public Service Operations Management
SN  - 9781315747972
PB  - Taylor and Francis
UR  - http://www.taylorfrancis.com/books/9781315747972
ER  -