TY  - BOOK
AU  - Ralph Tench, Dejan Ver?i?, Ansgar Zerfass, Ángeles Moreno, Piet Verhoeven
TI  - Communication Excellence
SN  - 9783319488608
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-48860-8
ER  -