TY  - BOOK
AU  - Ram Babu Roy, Paul Lillrank, Sreekanth V. K., Paulus Torkki
TI  - Designing Service Machines
SN  - 9789811309175
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-981-13-0917-5
ER  -