Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani <br/><br/>
Handbook of Service Science, Volume II 

 -  Springer  Springer  2019 
<br/><br/><label>ISBN: </label>9783319985121 
<br/><br/><label>Source: </label>EBOOK