TY  - BOOK
AU  - Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani
TI  - Handbook of Service Science, Volume II
SN  - 9783319985121
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-98512-1
ER  -