TY  - BOOK
AU  - Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult, David VanAmburg
TI  - The Reign of the Customer
SN  - 9783030135621
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-13562-1
ER  -