TY  - BOOK
AU  - K. Thirumaran, Dirk Klimkeit, Chun Meng Tang
TI  - Service Excellence in Tourism and Hospitality
SN  - 9783030576943
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-57694-3
ER  -