TY  - BOOK
AU  - Melling Maxine Ed.
AU  -  Little Joyce Ed.
TI  - Building a successful customer-service culture:  A guide for library and information managers
U1  - 2:(X:89Q8), P2(2D) 
PY  - 2002///
CY  - London
PB  - Facet       
KW  - LIBRARY SCIENCE
ER  -