Lankes R. David ....[et...al] <br/><br/>
Implementing digital reference services   setting standards and making it real 

 - London  Facet         2003 
 - xiv, 231p  cm. 
<br/><br/><label>Standard No.: </label>216,187 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY SCIENCE
<br/><br/><label>Dewey Class. No.: </label>2:7:(D65,8(B)), P3(2D)