TY  - BOOK
AU  - Lankes R. David ....[et...al]
TI  - Implementing digital reference services:  setting standards and making it real
U1  - 2:7:(D65,8(B)), P3(2D) 
PY  - 2003///
CY  - London
PB  - Facet       
KW  - LIBRARY SCIENCE
ER  -