TY  - BOOK
AU  - Lankes R. David ...(...et...al..) Ed.
TI  - Virtual reference desk :  Creating a reference future
U1  - 2:(D65,8[B]:7, P6(2D) 
PY  - 2006///
CY  - London
PB  - Facet pub.      
KW  - LIBRARY SCIENCE
ER  -