Mertins Kai Ed. Knowledge management : concepts and best practices Mertins Kai Ed.; Heisig Peter Ed.; Vorbeck Jens Ed. - 2 - Berlin Springer-Verlag 2003 - xxxi, 383p. cm. Bibliographical references 351-372p. ISBN: 3540004904 (hbd) Standard No.: 1407 Source: Textbook Subjects--Topical Terms: Knowledge Based SystemExpert System Dewey Class. No.: D65,8(B) :(S:73), P3 TD