TY  - BOOK
AU  - Goetsch David L
AU  -  Davis Stanley B
TI  - Quality management: Introduction to total quality management for production, processing, and services
SN  - 0130116386 (hbd)
U1  - B2T0b89Q8, N7;P0 
PY  - 2000///
CY  - New Jersey
PB  -  Prentice Hall       
KW  - Quality management
N1  - Includes bibliographical references; Appendix 757-761p; Index 762-778p
ER  -