Hill Nigel <br/><br/>
Handbook of customer satisfaction and loyalty measurement 

 - 2 
 - Aldershot  Gower Publishing           2000 
 - xiv, 290p  cm. 
<br/><br/> Appendix : p 541-86 
<br/><br/><label>ISBN: </label>0566081946 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>X:511-8, PO