TY  - BOOK
AU  - Baron Steve
AU  -  Harris Kim
TI  - Services marketing: text and cases
SN  - 1403937028 (pbk)
U1  - B2T0b8B, P3;1 
PY  - 2003///
CY  - New York    
PB  -  Palgrave        
KW  -  Biasing
KW  -  Management
KW  -  Marketing
KW  - Operation research
ER  -