TY  - BOOK
AU  - Hochschild Arlie Russell
TI  - Managed heart:  Commercialization of human feeling   
SN  - 9780520239333
U1  - Y:3(S:52), P3/TD 
PY  - 2003///
CY  - Berkeley
PB  - University of California Press       
N1  - Bibliography : P 287-315
ER  -