TY  - BOOK
AU  - SANTOS Joao Heitor De Avila
TI  - Customer relationship management:  Strategic approaches in digital era.   
SN  - 9781773613137
U1  - X:511-8, Q9 
PY  - 2019///
CY  - Canada
PB  - Society Publishing         
KW  - Commerce
N1  - Bibliography chapterwise
ER  -