TY  - BOOK
AU  - Seelye Richard S
AU  -  Moody O William
TI  - Selling starts when the customer says no:  The 12 t   
SN  - 1557384460
U1  - X:514-8.73.N9, N3 
PY  - 1993///
CY  - Chicago
PB  - Probus          
KW  - Salesmanship
N1  - Appendix: p 243-257
ER  -