Faulkner Mike <br/><br/>
Customer management excellence 
Faulkner Mike 
 - Chichester  John Wiley           2003 
 - viii,216p.  cm. 
<br/><br/> Glossary p209-12 
<br/><br/><label>ISBN: </label>0470848537  3272.50 
<br/><br/><label>Source: </label> 181, 24/08/2006, SHUBHAM BOOK SUPPLIER  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Consumption Management<br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:1-8, P3