PINE B Joseph <br/><br/>
Do you want to keep your customers forever ? 
PINE B Joseph; PEPPERS Don; ROGERS Martha 
 - Boston  Harvard Business Review Press         2009 
 - v, 85p  cm. 
<br/><br/> Bibliography chapterwise 
<br/><br/><label>ISBN: </label>9781422140277  199.00 
<br/><br/><label>Source: </label> 101, 05/03/2018, Kiran Book Service  General Book 
<br/><br/><label>Dewey Class. No.: </label>X:511, P9