TY  - BOOK
AU  - Gupta Garima
TI  - Service quality :  An empirical investigation of select service   
T2  - University of Delhi, Commerce (Deptt of -), Thesis. Thesis, University of Delhi (Deptt. of -)
U1  - X9(Y), P5/TH 
PY  - 2005///
CY  - Delhi
PB  - University of Delhi        
KW  - SERVICE INDUSTRY
N1  - Bibliography: P i-xix
ER  -