Robert Phelps Graham <br/><br/>
Customer service games for training 
Robert Phelps Graham 
 - Hampshire  Gower Publishing England          2000 
 - vi, 171p  cm. 
<br/><br/><label>ISBN: </label>0 566 08205 5  Pd 49.50 
<br/><br/><label>Source: </label> 8551, 07/02/2001, SBD  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>X:511-8, PO