TY - BOOK AU - CHAPELLE Ariane TI - Operational risk management: Best practices in the financial services industry T2 - International Studies in Sociology and Social Anthropology; vol.130 SN - 9781119549048 U1 - X:891-8, Q9 PY - 2019/// CY - Hoboken PB - John Wiley N1 - Bibliography: chapterwise ER -